What to Expect

We provide personalized hearing care to all individuals to determine whether they have hearing loss or if they may be in need of hearing aid solutions. Your appointment with a hearing care professional will involve a hearing screening and an expert consultation to discuss the evaluation results. Your dedicated hearing professional will discuss your hearing health, help you understand what degree of hearing loss may exist for you, and discuss possible treatment solutions.

Below is what you may typically expect at your hearing appointment:

Hearing Screening

Your hearing care professional will examine and test your ears with the latest standard-of-care methods and technology. Test results will be illustrated and presented on a graph, known as an audiogram. Your hearing professional will review your audiogram results with you, as well as explain the cause of your hearing concerns, the type of hearing loss, and the level of hearing loss, if any exists.

Lifestyle Discussion

This step in the consultation is extremely crucial for your hearing professional to understanding you and your lifestyle. Although they will learn a lot from your audiogram results, no two people with similar hearing test results are the same. Expect your hearing care professional to ask several hearing related questions, as well as questions that pertain to your lifestyle wants and needs. You’ll be asked about the places and listening environments you frequent in order to determine what range of sound settings and technological features fit your lifestyle.

Hearing Aid Options

Your hearing professional will show you the hearing aids that are designed for your level of hearing loss and lifestyle, as well as your preferences for size and color. They will be able to determine what style of hearing aid may be more appropriate for you – a standard hearing aid (a Receiver-in-Canal or Behind-the-Ear) or a custom hearing aid (one that is modeled off of the anatomy of your ear canal). They may also demonstrate the hearing aid’s capabilities.

Budget Discussion

Your hearing professional will help you determine which hearing aids are appropriate for you based on the features that meet your lifestyle wants and needs. The cost of hearing aids will vary depending on the specific model and features, and how effective it is in various noise environments. You’ll also discuss insurance and financing options, if applicable.


Hearing tests should be performed annually. Here at SoundWorks Hearing Centers we know that hearing is such a critical aspect of your everyday life – including your career, relationships, physical and mental health, and more — so it’s important to be proactive, thorough, and treat any hearing loss before it turns into something bigger. Call us to schedule your hearing test and consultation today!

Patient Reviews

Read what some of our patients have to say about our staff and our office in our Google Reviews!

4.9 out of 5 Stars based on 3871 Reviews on Google.

Had a excellent experience with Will and the staff SoundWorks Livingston.

Reviewer Profile Photo Charles Ashford, on Google

The receptionist is very cordial and greets and discusses future appointments that meet the client needs. Will is very good at explaining things and reviews what is needed as well as when to come back.

Reviewer Profile Photo Marjorie Asper, on Google

I thoroughly enjoy each visit to sound works and the customer service that I receive is beyond compare.I appreciate the staff and the services that they provide.And they provide exceptional customer servers, always!

Reviewer Profile Photo Eric Muhammad, on Google

The staff is awesome couldn't ask for a better place to go

Reviewer Profile Photo Marie Wilbanks, on Google

Scheduled an appointment. 👍

Reviewer Profile Photo JERRY RHODES, on Google

excellent service ... could not ask for any better Another good appointment, Will was great with my problem.

Reviewer Profile Photo Charles Dower, on Google

Had a great experience the lady was truthful and helpful. She explained how crossover Hearing aids work and my ears were too small. I will go back if I have any trouble with the hearing aids I have and she said they would be happy to help me with them...

Reviewer Profile Photo Peggy Moore, on Google

. I highly recommend them. Our appointments have always been on time and helpful too.Amber is very knowledgeable at front of store.

Reviewer Profile Photo Sharla Bursey, on Google

Glen was very helpful and explained my condition very well. The proof will be when I receive the devices I purchased. Thus far, I’m pleased with the service I received.

Reviewer Profile Photo Rodney Smith, on Google

Ruby cleaned my hearing aids, they really work so much better. I’m glad I didn’t put off having it done. It’s always friendly and fast here. Thank for making this process easier.

Reviewer Profile Photo Rebecca Wilson, on Google

Great attention to care A focused Dr visit with personalized care.

Reviewer Profile Photo Darryl Schriver, on Google

Everyone very friendly. Kelly explained my hearing loss very clear to me. I would recommend SoundWorks to everyone needing their hearing checked.

Reviewer Profile Photo Gail Smith, on Google

Very organized, knowledgeable and friendly.

Reviewer Profile Photo Sherry Craven, on Google

Great experience and very knowledgeable and answers all questions

Reviewer Profile Photo Jan Daut, on Google

My parents were treated with respect and professionalism.

Reviewer Profile Photo adriana ruiz, on Google

Dr York, was great . I've never had such a through hearing exam. The receptionist was friendly as well. The fact that Dr. York said, I didn't need hearing aids was great

Reviewer Profile Photo John Yeatts, on Google

It went well

Reviewer Profile Photo Bill Statum, on Google

Dr. Lori Kay is very attentive and patient. She is dedicated to making your hearing experience the best. I appreciate that so much and recommend her. If you need new hearing aids, Soundworks is the place to go. Susan Finlay

Reviewer Profile Photo Susan Finlay, on Google

Great service. Always willing to help. Kelly was a great help.

Reviewer Profile Photo Mike Hummer, on Google

They are the best friendly and take care of their customers. I would recommend them to anyone who needs hearing aids.

Reviewer Profile Photo Charlotte, on Google