What to Expect

We provide personalized hearing care to all individuals to determine whether they have hearing loss or if they may be in need of hearing aid solutions. Your appointment with a hearing care professional will involve a hearing screening and an expert consultation to discuss the evaluation results. Your dedicated hearing professional will discuss your hearing health, help you understand what degree of hearing loss may exist for you, and discuss possible treatment solutions.

Below is what you may typically expect at your hearing appointment:

Hearing Screening

Your hearing care professional will examine and test your ears with the latest standard-of-care methods and technology. Test results will be illustrated and presented on a graph, known as an audiogram. Your hearing professional will review your audiogram results with you, as well as explain the cause of your hearing concerns, the type of hearing loss, and the level of hearing loss, if any exists.

Lifestyle Discussion

This step in the consultation is extremely crucial for your hearing professional to understanding you and your lifestyle. Although they will learn a lot from your audiogram results, no two people with similar hearing test results are the same. Expect your hearing care professional to ask several hearing related questions, as well as questions that pertain to your lifestyle wants and needs. You’ll be asked about the places and listening environments you frequent in order to determine what range of sound settings and technological features fit your lifestyle.

Hearing Aid Options

Your hearing professional will show you the hearing aids that are designed for your level of hearing loss and lifestyle, as well as your preferences for size and color. They will be able to determine what style of hearing aid may be more appropriate for you – a standard hearing aid (a Receiver-in-Canal or Behind-the-Ear) or a custom hearing aid (one that is modeled off of the anatomy of your ear canal). They may also demonstrate the hearing aid’s capabilities.

Budget Discussion

Your hearing professional will help you determine which hearing aids are appropriate for you based on the features that meet your lifestyle wants and needs. The cost of hearing aids will vary depending on the specific model and features, and how effective it is in various noise environments. You’ll also discuss insurance and financing options, if applicable.


Hearing tests should be performed annually. Here at SoundWorks Hearing Centers we know that hearing is such a critical aspect of your everyday life – including your career, relationships, physical and mental health, and more — so it’s important to be proactive, thorough, and treat any hearing loss before it turns into something bigger. Call us to schedule your hearing test and consultation today!

Patient Reviews

Read a Few of Our Google Reviews

4.9 out of 5 Stars based on 3541 Reviews on Google.

Read what some of our patients have to say about our staff and our office!

The audiologist is very good, polite, and professional. She solved alot of my problems… Highly recommend Soundworks.

Reviewer Profile Photo Jane Joplin, on Google

I brought in hearing aids that I “inherited”. They did a great job, refitting and explaining my new hearing aids. Hearing great now, thx

Reviewer Profile Photo Larry Fuller, on Google

I always have a great experience going to Sound Works.

Reviewer Profile Photo Mike Guajardo, on Google

I am very hard of hearing have severe hearing and loss,. We bought the best hearing aids that we Could, but are still having trouble hearing. The staff at songs work works extremely hard to correct my hearing problem. I appreciate their dedication and their hard work.

Reviewer Profile Photo Steven Peterik, on Google

Dr. Kay and Amber wonderful from the first phone call to inquire about my upcoming appointment. I received a mailer and had no idea this office was so close to our home. I immediately set a time to come in for a quick both ear video examination. Things seemed good...

Reviewer Profile Photo Chad “Broken Death” Miller, on Google

Gigi really like led the dr the experience today was fantastic she was excited to hear she was getting the hearing aids she wants thank you

Reviewer Profile Photo Belinda Ramirez, on Google

Fitting went well. Came in for followup, Kimberly made an adjustment that greatly improved my comfort. I am pleased with the results.

Reviewer Profile Photo John Hillis, on Google

Karen and Kelly are great and work to make sure you get the best.

Reviewer Profile Photo Dennis Hanna, on Google

Wonderful caring staff. Answers all questions and really care about how my aids are helping me to hear better.

Reviewer Profile Photo Thaira Johnson, on Google

Very nice, personable staff. He explained everything prior and post exam. I feel much better knowing what is going on.

Reviewer Profile Photo Jamie Landrus, on Google

From the minute you walk into the Door you are greeted with Big pretty smile. And that’s just the beginning of the most pleasant experience you could imagine. From Melissa to Christine, you have a team that is second to none. If you are having difficulty hearing, by all means...

Reviewer Profile Photo Robert Byrd, on Google

friendly & professional service!

Reviewer Profile Photo Josh Torres, on Google

I love SoundWorks!. Mikey and Amber always do a great job!! The office also looks fabulous! Love the new decor!

Reviewer Profile Photo Susan Waggonner, on Google

I have been coming to Dr. Kay and Ms. Amber since December, and cannot recommend them enough. Every time I go, they are kind, quick, efficient, and are clearly knowledgeable on what they are doing. I will continue coming here for as long as I need audiology assistance! Getting hearing...

Reviewer Profile Photo Bronwyn Wright, on Google

Very professional and fast.

Reviewer Profile Photo Bruce Robinson, on Google

It was a Wonderful visit it always has been could not get any Better.

Reviewer Profile Photo Lynwood Little, on Google

This is the place to go for personable,experienced care for your hearring needs. Very friendly staff!🙏🏽❤ My mother is always pleased! (Helen Steptoe) update.....2/24/26 We have no complaints yet!!!!! Always,I mean always ,they never fell to meet my mother's needs when it comes to her hearing aides! So personable, Mrs.Cindy...

Reviewer Profile Photo Annie Steptoe, on Google

Friendly, fast service, enjoyable visit. Great people

Reviewer Profile Photo Robert Bayliff, on Google

Great staff—-get in on appointment time

Reviewer Profile Photo Vicki Gann, on Google

Professional, friendly and helpful.

Reviewer Profile Photo Kevork Spartalian, on Google