What to Expect

We provide personalized hearing care to all individuals to determine whether they have hearing loss or if they may be in need of hearing aid solutions. Your appointment with a hearing care professional will involve a hearing screening and an expert consultation to discuss the evaluation results. Your dedicated hearing professional will discuss your hearing health, help you understand what degree of hearing loss may exist for you, and discuss possible treatment solutions.

Below is what you may typically expect at your hearing appointment:

Hearing Screening

Your hearing care professional will examine and test your ears with the latest standard-of-care methods and technology. Test results will be illustrated and presented on a graph, known as an audiogram. Your hearing professional will review your audiogram results with you, as well as explain the cause of your hearing concerns, the type of hearing loss, and the level of hearing loss, if any exists.

Lifestyle Discussion

This step in the consultation is extremely crucial for your hearing professional to understanding you and your lifestyle. Although they will learn a lot from your audiogram results, no two people with similar hearing test results are the same. Expect your hearing care professional to ask several hearing related questions, as well as questions that pertain to your lifestyle wants and needs. You’ll be asked about the places and listening environments you frequent in order to determine what range of sound settings and technological features fit your lifestyle.

Hearing Aid Options

Your hearing professional will show you the hearing aids that are designed for your level of hearing loss and lifestyle, as well as your preferences for size and color. They will be able to determine what style of hearing aid may be more appropriate for you – a standard hearing aid (a Receiver-in-Canal or Behind-the-Ear) or a custom hearing aid (one that is modeled off of the anatomy of your ear canal). They may also demonstrate the hearing aid’s capabilities.

Budget Discussion

Your hearing professional will help you determine which hearing aids are appropriate for you based on the features that meet your lifestyle wants and needs. The cost of hearing aids will vary depending on the specific model and features, and how effective it is in various noise environments. You’ll also discuss insurance and financing options, if applicable.


Hearing tests should be performed annually. Here at SoundWorks Hearing Centers we know that hearing is such a critical aspect of your everyday life – including your career, relationships, physical and mental health, and more — so it’s important to be proactive, thorough, and treat any hearing loss before it turns into something bigger. Call us to schedule your hearing test and consultation today!

Patient Reviews

Read what some of our patients have to say about our staff and our office in our Google Reviews!

4.9 out of 5 Stars based on 3783 Reviews on Google.

Wonderful, outstanding,and pretty Ladies

Reviewer Profile Photo victor martinez, on Google

Professional and very informative. Great customer service.

Reviewer Profile Photo Les Compton, on Google

Always liked Soundworks.

Reviewer Profile Photo Gonzalo Trevino, on Google

The staff is very professional, very polite and helpful, they do not pressure you an are willing to assist you in every need. I plan to use them in all of my hearing needs. Thank you

Reviewer Profile Photo Ricky Mills, on Google

At sound works the staff are very friendly and professional. Kevin makes sure that his patience are taken care of and that they are satisfied when then leave. If they have any question about about their hearing aids Kevin will answer them to the best of his ability. I have...

Reviewer Profile Photo Dortha Samuel, on Google

My experience was awesome. The front desk person was very professional and nice. The specialist was awesome as well. I loved the atmosphere of the place.

Reviewer Profile Photo Alice Powell, on Google

Recently relocated to Lufkin from Houston and wanting to get established. SouthWorks Hearing Center was one I reviewed on the internet, being they serviced my current type of Hearing Aids. Two days ago I was in need of a minor repair. My experience from the friendly receptionist to the other...

Reviewer Profile Photo Leon Ball, on Google

Very nice and professional

Reviewer Profile Photo Rhonda Hernandez, on Google

It was a maintenance visit. I was very pleased with Kelly and her staff. She communicates well both about care and the finances involved.

Reviewer Profile Photo James Walk, on Google

Cindy is very thorough and patient with each client that calls, walks-in, or has an appointment. The office is a very calm atmosphere. Definitely recommend.

Reviewer Profile Photo High Island Treasures, on Google

It was good. She did a good job of clea ing it.

Reviewer Profile Photo Ryan Weathers, on Google

Great

Reviewer Profile Photo Jerry Giittinger, on Google

I love this place! Everyone is so friendly and knowledgeable about what they sell or service I cannot think of a time when I walked away disappointed. If you need a hearing device, check out Soundworks. You’ll be glad you did.

Reviewer Profile Photo David Sherry Colachico, on Google

I took a family member who has worn hearing aids for years but no longer hearing well. We left with new hearing aids and the gift of hearing again. So thankful. Dr. Kay was wonderful.

Reviewer Profile Photo Debbie Bechthold, on Google

Glenn York from Sound Works was very helpful to me during my hearing Aid appointment. He was very helpful in setting up my hearing aids. On my next appointment, Glenn is going to take a hearing test with me wearing the new hearing aids to make sure that it's set...

Reviewer Profile Photo Budd Brumbaugh, on Google

Outstanding customer service and professionalism

Reviewer Profile Photo Richard Greenberg, on Google

All went very well!

Reviewer Profile Photo Curtis R. Turner, on Google

Always friendly and helpful with any issues or questions.

Reviewer Profile Photo Vivian Newman, on Google

OUTSTANDING PRODUCT - OUTSTANDING SERVICE - ON A SCALE OF 1-10, A 19!!!! PERSONNEL IS THE ABSOLUTE BEST ✔️💯

Reviewer Profile Photo Larry Tidwell, on Google

Great service and professionalism.

Reviewer Profile Photo Amala&Jerry Rodgers, on Google