What to Expect

We provide personalized hearing care to all individuals to determine whether they have hearing loss or if they may be in need of hearing aid solutions. Your appointment with a hearing care professional will involve a hearing screening and an expert consultation to discuss the evaluation results. Your dedicated hearing professional will discuss your hearing health, help you understand what degree of hearing loss may exist for you, and discuss possible treatment solutions.

Below is what you may typically expect at your hearing appointment:

Hearing Screening

Your hearing care professional will examine and test your ears with the latest standard-of-care methods and technology. Test results will be illustrated and presented on a graph, known as an audiogram. Your hearing professional will review your audiogram results with you, as well as explain the cause of your hearing concerns, the type of hearing loss, and the level of hearing loss, if any exists.

Lifestyle Discussion

This step in the consultation is extremely crucial for your hearing professional to understanding you and your lifestyle. Although they will learn a lot from your audiogram results, no two people with similar hearing test results are the same. Expect your hearing care professional to ask several hearing related questions, as well as questions that pertain to your lifestyle wants and needs. You’ll be asked about the places and listening environments you frequent in order to determine what range of sound settings and technological features fit your lifestyle.

Hearing Aid Options

Your hearing professional will show you the hearing aids that are designed for your level of hearing loss and lifestyle, as well as your preferences for size and color. They will be able to determine what style of hearing aid may be more appropriate for you – a standard hearing aid (a Receiver-in-Canal or Behind-the-Ear) or a custom hearing aid (one that is modeled off of the anatomy of your ear canal). They may also demonstrate the hearing aid’s capabilities.

Budget Discussion

Your hearing professional will help you determine which hearing aids are appropriate for you based on the features that meet your lifestyle wants and needs. The cost of hearing aids will vary depending on the specific model and features, and how effective it is in various noise environments. You’ll also discuss insurance and financing options, if applicable.


Hearing tests should be performed annually. Here at SoundWorks Hearing Centers we know that hearing is such a critical aspect of your everyday life – including your career, relationships, physical and mental health, and more — so it’s important to be proactive, thorough, and treat any hearing loss before it turns into something bigger. Call us to schedule your hearing test and consultation today!

Patient Reviews

Read what some of our patients have to say about our staff and our office in our Google Reviews!

4.9 out of 5 Stars based on 3904 Reviews on Google.

As of 8/27/26 Kimberly who replaced Kevin is very kind and friendly . Takes great care of me as well as the new receptionist Kim. update** still very pleased with soundworks!! They take great care of you!! 2/20/26 Follow ups have been made since I’ve had my hearing aids. Everything...

Reviewer Profile Photo Robbie Prentice, on Google

Super friendly. Easy to work with. I highly recommend them.

Reviewer Profile Photo Rodney Bachtel, on Google

Very friendly, made me very comfortable and was explained everything I needed to know. I highly recommend the Doctor, very detailed, I would definitely go back.

Reviewer Profile Photo Darla Strickland, on Google

Very professional and fast. I didn't have an appointment but they worked me right in. Everyone is very friendly and professional.

Reviewer Profile Photo Bruce Robinson, on Google

Karen is always so friendly and helpful. Today was the first time I met the new lady. But she was very kind and helpful.

Reviewer Profile Photo Ricky Brown, on Google

Always helpful and courteous.

Reviewer Profile Photo Janie Shirley, on Google

Very professional and courteous Would recommend to anyone needing hearing aids. Sarah was glad to answer all my questions about hearing aids and possible need for cochlear implant.

Reviewer Profile Photo James Nolen, on Google

The SoundWorks Team off of Randol Mill Rd is friendly, fast and first class! They repaired my hearing aids in just a few minutes! I could not be happier! I highly recommend them!

Reviewer Profile Photo Randall Greisen, on Google

It was easy to get an appointment; and once I arrived, everything was handled smoothly and professionally. They made me feel very comfortable. One of my hearing aids had quit working, and they were no longer under warranty Mandy explained my options and I decided to order a new pair...

Reviewer Profile Photo Bonnie Kershaw, on Google

The experience was great and the service is always excellent! Thank you Soundworks-Lufkin!!

Reviewer Profile Photo John Ellis, on Google

Very helpful

Reviewer Profile Photo Robin Barker, on Google

Professional and very nice. Eager to help with questions.

Reviewer Profile Photo Sharon Boone, on Google

Very satisfied with the equipment and follow up appointments. The staff is very knowledgeable and friendly. These hearing aids have made a big change in my life. Thank you Soundworks!

Reviewer Profile Photo Carol Smith, on Google

Great customer service.

Reviewer Profile Photo Jack Costello, on Google

The experience at Sound Works is amazing the best I have experienced out of 3 other places. The people are carrying and friendly.

Reviewer Profile Photo Jennie Weisinger, on Google

It’s the Best experience I have ever had since I have wore hearing aids. They really listen to what your going through with hearing lose.

Reviewer Profile Photo Macy Bryan, on Google

A great place for hearing aids and hearing related needs. Melissa at the front desk is a great asset. She handles front desk duties, hearing aids issues, and quickly resolves any billing issues with my worker's compensation. Grant has been exceptionally helpful in resolving my hearing aids issues that predated...

Reviewer Profile Photo Jack Bowers, on Google

Soundworks folks are awesome. They offer the best service and are all very personable and willing to help!

Reviewer Profile Photo Doris Leonard, on Google

Very easy to work with and very affordable. They helped me set up a pair of inherited hearing aids by fitting and reprogramming them to match my particular hearing loss. It was a good experience.

Reviewer Profile Photo Steve Graves, on Google

They are totally professional and helpful! Sherrie is so great to always answer questions and help!😊

Reviewer Profile Photo Mary Jo Foster, on Google