Patient Reviews

Read a Few of Our Google Reviews

We are rated 4.9 out of 5 stars based on 443 reviews on Google.

Read what some of our patients have to say about our staff and our office!

The atmosphere was very warm and pleasant. The receptionist was very nice and the gentleman was very knowledgeable and explain what was happen very well. I was very comfortable with them.

Reviewer Profile Photo

Felicia Howard, on Google

At sound works the staff are very friendly and professional. Kevin makes sure that his patience are taken care of and that they are satisfied when then leave. If they have any question about about their hearing aids Kevin will answer them to the best of his ability. I have been going to Sound Works for years and have not had any problems. I have passed the word on to others about Sound Works. Thanks for being there for me.

Reviewer Profile Photo

Dortha Samuel, on Google

The vist was very professional, the staff is friendly and prompt with my request. There was no wait time and complete care was taken when updating my hearing aids. Highly recommended

Reviewer Profile Photo

Steve Krone, on Google

Tuesday was my very first time ever to evaluate my hearing. Mr. Hight was very professional. I felt very comfortable as he explained everything in detail. I am 100 percent satisfied with their services and will recommend them to everyone who has need.

Reviewer Profile Photo

becky hudson, on Google

I went to Sound Works today because my hearing aid broke on me. Calvin the hearing aid professional had it fixed for me in about five minutes. I was very impressed about the very quick time it took. I really like Sound Works and the associates that work for them.

Reviewer Profile Photo

Edith Kenney, on Google

Great customer service. Amanda is very knowledgeable and friendly. I am thankful the business I first made an appointment with was not so professional, or I wouldn't have found SoundWorks! My Audibel hearing aid is also much better quality, than any I've previously worn over the last 10 years. I definitely recommend SoundWorks in Lufkin!

Reviewer Profile Photo

Maranda Robinson, on Google

Absolutely the best place and best people to treat your hearing loss I love them they have help me with everything I never had to worry about Anything .From visit to insurance They did it all

Reviewer Profile Photo

Marnie Robinson, on Google

Great experience. Amber took time to explain all the steps involved in the process and I left feeling like I had definitely made the right choice.

Reviewer Profile Photo

John Maultsby, on Google

I cannot begin to tell u how pleased I am with Sound Works. After having a situation with another audiologist n Lufkin, I was very weary and had almost given up on getting new devices, my current ones are 5 years old. Calling Sound Works, my insurance recommended, Amber answered the phone with sound words n confirmation that she was not only experienced in her field of work made a appt that day. I went directly to the “other audio services, picked up my most recent hearing test, went to Sound Works in Lufkin and Amber promptly and professionally ordered me new pair of hearing aids, came home refreshed and encouraged. Thank you Amber for helping me, u were light in my path today. Diane Daniels

Reviewer Profile Photo

Diane Daniels, on Google

They have always been polite and helpful. But will not give them 5 stars because they would not sell me one instead of a set when I got them

Reviewer Profile Photo

Kris Ulrichson, on Google

My left hearing aid quit working so I stopped by sound works with no appointment, the receptionist did what she could then held on to the hearing aid till the hearing lady could look at it. If that did not work she would send it in. They called me an hour later got it working. Just like last time! They are the Best! Thank you! Gary

Reviewer Profile Photo

Gary Coupland, on Google

The people are top-notch and helpful but it takes 2 weeks to get your hearing aids repaired and returned to you. ☹️

Reviewer Profile Photo

Carla Brett, on Google

Sound works audiologist April was excellent in explaining about my hearing loss, answering all my questions, and showing and discussing all the types of hearing aids available.

Reviewer Profile Photo

Richie Cowan, on Google

Stopped by to get some filters. They cleaned my hearing aids. Talked with me about them. Also checked my ears. I did not have an appointment but they have always been great with their service and attention.

Reviewer Profile Photo

David Holloway, on Google

I really was taken care of.. everyone was so kind and warm. I feel very pleased with the service and hearing aids I received here. I didn’t have any issues with scheduling, insurance or anything on the billing side. April Burdett was very informative and such a nice lady. I am really glad I choose this office. Now I am able to really live a quality life with my hearing.

Reviewer Profile Photo

Bridget, on Google

Posting for Mikle Eldridge - great service, fast and friendly! Wouldn’t use anyone else!

Reviewer Profile Photo

Ashley Williamson, on Google

Needed some parts/work for my hearing aids so just walked in. Work was done very quickly and professionally. Everyone was very nice. Would highly recommend them.

Reviewer Profile Photo

Roger Williford, on Google

They were professional and very helpful. All my questions were answered. Great experience.

Reviewer Profile Photo

Charles Ricks, on Google

Was comfortable with the hearing specialist. Explained and demonstrated the hearing aids and surprised me when he offered a one week trial period

Reviewer Profile Photo

Mark Brown, on Google

They are great people trying to help people with hearing problems! Very friendly and careing people!

Reviewer Profile Photo

Lorrie Mars, on Google

The Dr. saw me very quickly. Very thorough and explained everything. Very friendly

Reviewer Profile Photo

Betty Schwarz, on Google

Vicky in office able to solve multiple minor issues without having to add to Tyler’s already busy calendar. Both have always totally exceeded expectations!

Reviewer Profile Photo

Mack Stillwell, on Google

From the moment I stepped in to their office I was greeted by Kendra. Kendra treated me as though we had been friends forever. She was professional yet made you feel at ease with her sweet personality. Dr. Simpson was very thorough and discussed my issues and helped me immensely with my decision. He was professional and very knowledgeable about the different products. Would highly recommend this office for all your hearing needs. It was just like visiting family.

Reviewer Profile Photo

Judy Phillips, on Google

I have trusted Tyler Simpson, both father and Son, for my hearing needs for appropriately 20 years. They have always been honest and fair in their service. Always assisted, in any way, to Service my hearing needs. I am 81 and been fortunate to have had their advice for so long. Gene E.

Reviewer Profile Photo

Do Dad, on Google

Kevin Hight is very knowledgeable, concerned, and helpful. Always a good experience meeting with him. His receptionist is also very knowledgeable, concerned, and helpful. Unfortunately I do not remember her name.

Reviewer Profile Photo

Jim Cunningham, on Google

Kevin and staff are great!!! Highly recommended

Reviewer Profile Photo

Jimmy Dunn, on Google

Kevin and his staff have always been courteous and respectful of my Mom’s time and needs. Personable service and always helpful. She is taken care of and we appreciate their efforts and work.

Reviewer Profile Photo

GaryandCindy Brandon, on Google

Awesome friendly staff. Very helpful knowledgeable and accommodating.. highly recommended them

Reviewer Profile Photo

Richard Willey, on Google

This is the first time I’ve had an actual screening on my hearing. First of all was greeted with kindness with a smile by the sweet girl working the front desk who wants to spoil everyone with a piece of chocolate.😉 And for coffee lovers as myself a cup of coffee for comfort.😄 As to the screening and information given, couldn’t have been more thorough. Time was taken to check, clean then screen the hearing. Kevin was very friendly and had a great conversation and was very helpful. Definitely recommend highly.

Reviewer Profile Photo

Robbie Prentice, on Google

My experience with the staff at sound Works was wonderful from beginning to end.The receptionist was sweet and helpful. She made me feel welcomed and comfortable. Dr.Tiffani was awesome in her kindness and in her knowledge of the hearing aids. I believe l will have better quality of life because of hearing better through these small but mighty hearing aids. Thank-you. Charlene Green

Reviewer Profile Photo

Charlene Green, on Google

Soundworks of Livingston has been wonderful to work with, from my initial exam, to fitting my hearing aids and checkups to make sure I have no issues. Thank you for helping me with my hearing ( my husband thanks you, too!)

Reviewer Profile Photo

Dana Klusener, on Google

Soundworks has been wonderful since I broke down and admitted I was having hearing issues. My hearing aids have been durable and have been trouble free through time as well. The staff is wonderful and always make me feel important.

Reviewer Profile Photo

Dan Ellis, on Google

New Audiologist, April. Excellent, caring, and friendly. I highly recommend her!!

Reviewer Profile Photo

Joseph Fritz, on Google

I had a very good experience and will recommend them to my friends. The person helping me was very knowledgeable, thorough, polite and put me at ease.

Reviewer Profile Photo

Mary Erkes, on Google

Audiologist was very professional and helpful. She provided information to me to get help with a software problem with my phone and it's interaction with my hearing aides The problem is solved..

Reviewer Profile Photo

John Thompson, on Google

Super friendly concerned people. At the office Kelly worked diligently to find the correct part for my hearing aid that needed a new receiver. She found one at their office and replaced it for me. Five star customer service. Thanks for the help Kelly

Reviewer Profile Photo

George Worley, on Google

The visit was handled by friendly and well informed professionals. They made me feel at ease, understood my situation and made helpful suggestions and observations. The sales pitch was low pressure and easy to understand. I would recommend to anyone with hearing loss even if they are already wearing hearing aids.

Reviewer Profile Photo

Sandy Anderson, on Google

So friendly and professional! Very knowledgeable and helped me so much!

Reviewer Profile Photo

Kelly Moore, on Google

I found Steven & Brandy to be knowledgeable, professional and friendly. The best hearing professionals I have experienced in Texas and Georgia. Do yourself a favor and stop by the next time you have a hearing aid need.

Reviewer Profile Photo

Wiley Garrett, on Google

Steven and Brandy are really kind and caring individuals. They take the time to listen to you and your family and work diligently to help you find the solution that works best for you. Their follow up care is outstanding! They’re always willing to go the extra mile for you.

Reviewer Profile Photo

Jerrie Albritton, on Google

Dr. Davis is knowledgeable and Brandy is a joy to be around. If you ever need anything done to your Hearing aids, these are the folks to go to. I have VA aids, and never could get them set up correctly, Dr Davis took the time for this old vet, and got them the way theVA never could. Thank you so much.

Reviewer Profile Photo

John Jackson, on Google

I was fitted with hearing aids by Jennifer when she was in Athens 3 + years ago. I went back for an adjustment there and just went to Corsicana to have them adjusted again. She is very thorough and professional. I really like the care she gives.

Reviewer Profile Photo

Netia Hullum, on Google

The gentleman 'Phillip Gandy" was very informative from the first time that we went to Soundworks. He picked out the perfect match in a hearing aide for my mother. He was also very caring and makes you really feel special and cared for. These days it is so hard to find someone of this nature.We are very thankful to have found this establishment.

Reviewer Profile Photo

Linda Solomon, on Google

SoundWorks did an excellent job repairing my hearing aid. They were very nice and professional. I would recommend them to my friends and family. Thank You

Reviewer Profile Photo

Steven Pittman, on Google

A terrific first experience. Phillip is very helpful and patient. All my questions answered. Can't wait to get my new hearing aids. First-time customer.

Reviewer Profile Photo

GEne, on Google

BEST SPECIALIST AND COMPANY FOR HEARING AIDS. I've used aids for more than 20 years and have used several companies and brands. Philip is truly interested in making sure you get the best fit FOR YOU and performance out of your aid investment. His follow up care is excellent to keep the aids in best condition. VERY HIGHLY RECOMMENDED.

Reviewer Profile Photo

Ron Hopkins, on Google

I wanted hearing aids that are among the best in the country, but not that common due to the cost (Thank God for a good insurance plan!) By the time of my appointment Philip had already researched the brand and model to familiarize himself with it. The initial appointment lasted just under half an hour. He was very personable, as was the lady at the front desk. My apologies for not getting her name. I'm looking forward to the complete process and being able to hear again.

Reviewer Profile Photo

Penny Farrar, on Google

Sound Works is the best hearing aid place to buy your hearing aids and get Personal service . Personal service even after you have bought them. That is So important! They are very personal service oriented. Jennifer is the best , I have been with her since 2017. Front office is great too. Athens is so fortunate to have a good hearing aid store.

Reviewer Profile Photo

mona nelson, on Google

Courteous and friendly staff! Great at what they do. They made me feel very comfortable!

Reviewer Profile Photo

Gary Schmidt, on Google

The ladies here are very nice and very helpful. Always a great trip to take care of my hearing aids.

Reviewer Profile Photo

Jason Case, on Google

Jennifer Worley does a great job. She is personable and extremely knowledgeable about her work. The receptionist also is very good at her job!

Reviewer Profile Photo

Linda Enger, on Google

Karen and Jennifer are courteous and go above and beyond to help the client. My Dad, 88 who has hearing aids from a different source was able to service and provide him with exceptional care. Highly Recommend

Reviewer Profile Photo

Furry Friendzy Animal Rescue and Wildlife Rehab, on Google

We have known the Jones family for many years and their patients are treated with concern and special care.

Marilu Basham McClellen, Via Facebook

I have known the Jones family for years. They truly care about their customers and their employees. A Wonderful company!

Lauren Garner Davila, Via Facebook

The Jones family has taken excellent care of my hearing needs for some 8-9 years. Their care opened a whole new world of sound for me!! We have known the Jones family for 40 plus years, and look forward to JJ and Melissa, along with Dr. Anton, providing good hearing care for years to come!

Charles Ed Doyle, Via Facebook

An amazing company! My grandmother wears their hearing aids. So impressed with their individualized customer care. They treated my grandmother like she was their only patient. Fitting her with the perfect hearing aids for her based off of her individual needs. I cannot praise this company enough! 5 star, first class employees and facilities with care, A++++

Beth Watts Fletcher, Via Facebook

Can’t say enough good things about this company and the compassionate and skilled hearing care providers that serve the people of their communities.

Ann Rohner, Via Facebook

SoundWorks is wonderful! They have helped several family members, with great results!

Andrea Halbach, Via Facebook

“Our daughter would come into the room and ask why I had the TV so loud. It’s nice to be able to be in the room with others and not have them going crazy with the loud volume. It’s a good feeling to now have the sound come right into my hearing aids.”

Patricia D.

“Being able to hear conversations the first time again, really understand them, was fabulous for me. Instead of asking my family to repeat themselves and try to visualize their lips as they talk, I had the opportunity to find that I just can close my eyes, listen, I would hear it and understand them.”

Dawn C.

As a musician and director of a 150 voice choir, my hearing is very important. When my hearing started to decline very rapidly I went to SoundWorks Hearing Centers. With the expertise of Irene Jones and Dr. Larry Anton, I was fit with hearing aids that have allowed me to continue my musical career. Their personal approach and concern for these wonderful instruments working perfectly, help to make this transition easier.

Bill Pearson, PraiSingers, Director