Patient Reviews

Read a Few of Our Google Reviews

We are rated 4.9 out of 5 stars based on 913 reviews on Google.

Read what some of our patients have to say about our staff and our office!

At sound works the staff are very friendly and professional. Kevin makes sure that his patience are taken care of and that they are satisfied when then leave. If they have any question about about their hearing aids Kevin will answer them to the best of his ability. I have been going to Sound Works for years and have not had any problems. I have passed the word on to others about Sound Works. Thanks for being there for me.

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Dortha Samuel, on Google

The vist was very professional, the staff is friendly and prompt with my request. There was no wait time and complete care was taken when updating my hearing aids. Highly recommended

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Steve Krone, on Google

Tuesday was my very first time ever to evaluate my hearing. Mr. Hight was very professional. I felt very comfortable as he explained everything in detail. I am 100 percent satisfied with their services and will recommend them to everyone who has need.

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becky hudson, on Google

This was a great place to go to get your ears tested. All the equipment is state of the art and so are the hearing aids. I love the people that work there, friendly and helpful.

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Teena Simonson, on Google

I went to Sound Works today because my hearing aid broke on me. Calvin the hearing aid professional had it fixed for me in about five minutes. I was very impressed about the very quick time it took. I really like Sound Works and the associates that work for them.

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Edith Kenney, on Google

Got in and out with no problems and Amber Gray did a good job of explaining everything to me, I would recommend them if you have hearing problems.

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Horace Davis, on Google

I called for an appointment and was able to get in quickly. I was greeted with a smile and made to feel welcome at the place of business. The staff was knowledgeable and able to meet my needs. Thanks a bunch!!

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Joshua Senn, on Google

Amber was awesome and gave great advice. Knowledgeable, friendly, and efficient. I'd definitely recommend this place and her for your hearing needs.

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Starr Haffner, on Google

I am very satisfied with sound works. Amber is a great asset to the company. She answers all my question and concerns that I might have. Sincerely Tina Belden

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Tina Belden, on Google

Soundworks was very Professional and the office staff was very polite and there wasn't any waiting time. The personal that were testing your ears were Very Professional after all the tests were done then they went over them with you & your family. I would greatly recommend Soundworks to all my Family & Friends.

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Fred Verhine, on Google

Sound works audiologist April was excellent in explaining about my hearing loss, answering all my questions, and showing and discussing all the types of hearing aids available.

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Richie Cowan, on Google

Great first experience. Very professional & friendly. Was flexible with scheduling a group of us together.

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Fred Thornton Jr, on Google

Stopped by to get some filters. They cleaned my hearing aids. Talked with me about them. Also checked my ears. I did not have an appointment but they have always been great with their service and attention.

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David Holloway, on Google

I really was taken care of.. everyone was so kind and warm. I feel very pleased with the service and hearing aids I received here. I didn’t have any issues with scheduling, insurance or anything on the billing side. April Burdett was very informative and such a nice lady. I am really glad I choose this office. Now I am able to really live a quality life with my hearing.

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Bridget, on Google

The man that took care of me that sound works was William r Langston the man is awesome very knowledgeable very friendly very helpful went out of his way to do everything he could to make things right I was having some trouble with my hearing aids he immediately sent them to the factory and had it corrected I still have some problem with one of the two hearing aids it may be the fit but I know the place is awesome the staff is great and help me a lot

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Mike Johnson, on Google

They are extremely helpful and professional. I have enjoyed my visits when I have a follow-up.

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jeff carley, on Google

Went in for a cleaning and maintenance check on my hearing aids. It was speedy and easy. I was out of the door within 15 minutes.

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Matthew Haws, on Google

I am very pleased with the staff and service I’ve received from SoundWorks. If I have a problem with my hearing aides it is addressed immediately. I highly recommend them.

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Ryon Wire, on Google

My experience with SoundWorks was excellent. No waiting time. Receptionist was very personable. The doctor was very helpful with my extensive hearing test. Would recommend to anyone with hearing loss.

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Bonnie Haynes, on Google

The Dr. saw me very quickly. Very thorough and explained everything. Very friendly

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Betty Schwarz, on Google

I have had the pleasure of working with Tyler Simpson, Kendra Huff and Vicki at both the Crocket and Palestine locations. They have all gone above and beyond to meet my needs and I’m quite needy. I gave unilateral hearing and the ear that hears is not great, but they were able to fit me with custom hearing aids that are amazing. I gave a crossover for my deaf ear that allows me to process sound from my deaf side. I’m an avid exerciser as well and sweat has been a problem with hearing aids. Tyler and Kendra worked with me to solve that problem. As you can imagine I am almost nonfunctional without my aids so when I needed service they set me up with a loaner programmed specifically for my needs. Kendra and Vicky are so polite and professional every single time I talk to them. I just love those ladies. Great job SoundWorks!!!

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Debbie Gove, on Google

From the moment I stepped in to their office I was greeted by Kendra. Kendra treated me as though we had been friends forever. She was professional yet made you feel at ease with her sweet personality. Dr. Simpson was very thorough and discussed my issues and helped me immensely with my decision. He was professional and very knowledgeable about the different products. Would highly recommend this office for all your hearing needs. It was just like visiting family.

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Judy Phillips, on Google

Enjoyed my visit to Simpson Hearing Center. Quick, easy, informative and good news for me. Already made an appointment for next years exam.

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Ginny Escue, on Google

I have trusted Tyler Simpson, both father and Son, for my hearing needs for appropriately 20 years. They have always been honest and fair in their service. Always assisted, in any way, to Service my hearing needs. I am 81 and been fortunate to have had their advice for so long. Gene E.

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Do Dad, on Google

Kevin Hight is very knowledgeable, concerned, and helpful. Always a good experience meeting with him. His receptionist is also very knowledgeable, concerned, and helpful. Unfortunately I do not remember her name.

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Jim Cunningham, on Google

Kevin and his staff have always been courteous and respectful of my Mom’s time and needs. Personable service and always helpful. She is taken care of and we appreciate their efforts and work.

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GaryandCindy Brandon, on Google

I’m always seen right at my appointment time and Kevin is excellent. He is friendly and very competent. I appreciate the frequent checkups too.

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Shirley R. Watterston, on Google

I have worked with Kevin at SoundWorks, and I have always appreciated his interest in making my hearing aids work to their best ability. Kevin is very easy to deal with and interesting too visit. I would highly recommend sound works for your hearing needs.

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Ronald Canfield, on Google

This is the first time I’ve had an actual screening on my hearing. First of all was greeted with kindness with a smile by the sweet girl working the front desk who wants to spoil everyone with a piece of chocolate.😉 And for coffee lovers as myself a cup of coffee for comfort.😄 As to the screening and information given, couldn’t have been more thorough. Time was taken to check, clean then screen the hearing. Kevin was very friendly and had a great conversation and was very helpful. Definitely recommend highly.

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Robbie Prentice, on Google

Quick in and out, friendly staff! Have recommended to at least 2 other people 😁

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Jeff, on Google

Fast friendly and amazing service! Patient oriented and did a wonderful job

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Finis Vanover, on Google

Soundworks of Livingston has been wonderful to work with, from my initial exam, to fitting my hearing aids and checkups to make sure I have no issues. Thank you for helping me with my hearing ( my husband thanks you, too!)

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Dana Klusener, on Google

My husband made an appointment for me when he grew tired of me saying, "Huh?" The staff were friendly and answered questions in a helpful manner. The Dr. was knowledgeable and explained my prognosis clearly. He also worked with me on financing. I would recommend Soundworks to any husband (or wife) who thinks their spouse might be going deaf. There was also a video that explained how hearing loss could lead to other, more serious problems.

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Ronda Eaton, on Google

Soundworks has been wonderful since I broke down and admitted I was having hearing issues. My hearing aids have been durable and have been trouble free through time as well. The staff is wonderful and always make me feel important.

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Dan Ellis, on Google

I have had a great experience at Soundworks in Liberty. I had lost quite a bit of my hearing over the years and knew it needed a boost. I really didn't realize how bad my hearing was until my first appointment. The staff is friendly, professional and they're fun to work with. Thanks for getting my hearing back.

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Donny Smith, on Google

I am very happy with the care I receive at sound works. From the first time I went in they have been wonderful and caring. They go up and beyond trying to help folks like me.

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Kathy Maass, on Google

I've used this facility and have been helped, with my hearing needs, from the same personnel for a number of years. I've always found Heather and Melissa to be very friendly and professional. I would encourage anyone seeking professional hearing needs to use this company.

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Mike Bush, on Google

Very professional and knowledgeable they keep the patient in mind with their decisions. So glad I have them.

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Toni Kinney, on Google

The staff at Liberty are very friendly and professional. Heather is knowledgeable and efficient. There is no wait time for appointments or visits. I always feel like I have had a visit with friends and look forward to each visit.

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Patsy Pierce, on Google

My experience was very positive from the first session to the time my hearing aids were fitted to my ears. I heartily recommend Sound Works in Lake Worth,, TX.

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Jim Hylton, on Google

Great service. My dad was recovering from surgery and one of his hearing aids wasn’t working. I took it in and the lady at the desk took it straight back. It just needed a good cleaning. She took care of the other and both were working perfectly. Their hearing aid batteries are half price right now, $20 a box of 40 til the end of the month. Another patient hearing me chat with front desk told her to give me a box and he would pay for it. Great service and nice patients too!

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Muriel Buie, on Google

I’m giving a 5 star because the worked with me in a time crunch. Friendly professional. Aids seem to work good, no complaints as of yet.

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Ken Peel, on Google

I am very happy with the service I have received from Sound works Hearing Center. They have always been friendly and professional. They are not pushy and allow you to make up your own mind about your hearing aids.

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Barbara Hawthorne, on Google

It was a friendly first meeting. It was easy to fill out the forms. Dr kay is very good at her work and she is sincere about helping. She was thorough in her examination and very good at explaining what i need , my test results, and the hearing devices that would be helpful. I felt very at ease with her like I have known her for years. I highly recommend them.

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Sharla Bursey, on Google

Very professional. They were in frequent communication prior to my appointment, and helped to reschedule several times. Courteous and friendly.

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Paul Landers, on Google

I didn’t have to wait . The doctor was waiting on me and went on with paper work and then the test. Everything was well explained to me as we went along. Explain the hearing aides and how they work. Explained the results of the test that was taken All in all I was very well pleased with everything that was done. I would recommmend Sound Work s to anyone.

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Stella Jackson, on Google

I felt like Will was very knowledgeable and able to demonstrate and explain how to operate my hearing aids. It was a pleasant lesson.

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Jackie Bartee, on Google

Will took very good care of me. Set me up for new hearing aids. Looking forward to hearing better soon

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Ray Sales, on Google

A wonderful experience. Will was through and patient. He took his time with me and answered all of my questions. Highly recommend.

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Susan Caffarel, on Google

Audiologist was very professional and helpful. She provided information to me to get help with a software problem with my phone and it's interaction with my hearing aides The problem is solved..

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John Thompson, on Google

Very friendly knowledgeable staff. Always have batteries in stock. Will help anyway possible.

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LaNell Whitley, on Google

The visit was handled by friendly and well informed professionals. They made me feel at ease, understood my situation and made helpful suggestions and observations. The sales pitch was low pressure and easy to understand. I would recommend to anyone with hearing loss even if they are already wearing hearing aids.

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Sandy Anderson, on Google

Staff are professional and friendly. Testing was done in a timely manner and everything was explained so that I could make the best decision for my needs. Would highly recommend.

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pamela crouch, on Google

My second visit to Soundworks answered all my questions and and concerns. Dr. Raven helped me understand the results from the audio exam and tests conducted in the previous visit. She helped me select the best hearing aids for my needs and lifestyle. Working with my insurance company and within my budget was crucial. Accepting the inevitability of wearing hearing aids is one of those life altering stages and I feel I’m in good hands with Granbury Soundworks and the maintenance plan they offer. Also, Jo in the front office was helpful and very pleasant in my visits.

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John Penny, on Google

Ms. Plock is patient and understanding. She paired my hearing aids to my cellphone after several attempts I was ready to give up but she kept working on it and finally got it paired. 👍

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Clarissa Curtis, on Google

New in area, and I was having a concern with my hearing aids. Receptionist was very friendly and listened to the problem and found a remedy. Looking forward to making an appointment in a few weeks for a check up

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Ardis Wennmacher, on Google

Individualiized service! Just like family!!! Always courteous, caring, and concerned with your hearing. Definitely not a "big box" experience.

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Charles Rothermel jr, on Google

Hearing test was very thorough and the results were explained where I easily understood. Pricing options were discussed up front so my expectations were established in advance. Wait time was good. The amount of time the staff spent answering my questions was commendable.

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Laura H., on Google

SoundWorks at Camp Bowie in Fort Worth is a great place to check your hearing aids. They treat you professionally and are courteous. They are ready to service and answer any questions that you might have. I bought my hearing aids there and they are great. Keep up the great work.

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Arturo Garcia, on Google

Dr. York and Mandy have been fantastic to my grandfather Philip Nguyen and I. He’s been very patient with him as I have to translate everything and really wants to make sure the hearing aids are to his liking. Even the first set, he can hear and understand speech so much easier than before. He is more functional. We are still in the middle of finalizing but we love the service and care he provides his patients.

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Lilan Nguyen, on Google

SoundWorks has been my place of choice for hearing aids. They have the latest technology and friendly always helpful front staff and clinical staff. I have been very happy doing business with them.

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Linda Trollinger, on Google

My small dog chewed the end off my Oticon hearing aid and we were leaving on vacation in a week. I looked around for a place to get the aid fixed in a hurry and everybody told me at least two weeks for a repair. I found SoundWorks and gave them a call and they said five days! So i had them order the part and they called TWO days later and said the part had arrived, and to come on in to get it installed. Three hours later (my delay, not theirs) and the hearing aid was good as new. All for $65. The technician even cleaned and checked it. Efficient, friendly, quick and thorough. Couldn’t ask for more. I recommend them to anyone who needs a hearing device repaired. Both the technician and the receptionist were friendly and helpful, and that made it even better.

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Roger Johnson, on Google

I always receive terrific customer service at SoundWorks Hearing Center. I had a 4:00 pm appointment but Glenn, the manager was tied up with another patient. No problem. Mandy, who works the front desk and assists Glenn kept me informed on his progress. Eventually, seeing that Glenn wasn’t going to be free soon, took it upon herself to personally help me with my issue. She did a great job explaining everything.

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Carole Schwartz, on Google

Very satisfied with their service. My hearing aids had to be sent to the manufacturer, so SoundWorks in Arlington gave me a pair of loaners while mine were being repaired. Glen was great to work with and took the time to make sure the settings were ideal for me. A close friend of mine, who spent his entire career in the hearing aid business as an owner and manager, was very familiar with Glen and his reputation, and had nothing but great things to say about him. Very glad I found them.

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Randy Dickson, on Google

I had my hearing aids cleaned. There was no waiting and the cleaning only took five minutes. The hearing aids work great. On 2-16-22 I made an appointment because I wasn't hearing well. He changed the microphone and the hearing aid was great. It only took a few minutes.

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Ray Ellen Gillis, on Google

The SoundWorks staff were beyond reproach, very very knowledgeable, thorough and informative. I highly recommend to anyone with hearing concerns or just curious what hearing aids can do for you, thank you Tyler and staff!

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Mark Wever, on Google

Great visit. Cleaned my hearing aids and Tyler adjusted them. Tyler and Vicki are always helpful, respectful and I always leave satisfied.

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Michelle Rabb, on Google

Tyler and Vicki ALWAYS friendly, knowledgeable and respectful. My experience has been wonderful.

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Michelle Rabb, on Google

Excellent customer service. Everyone was patient, kind, caring, friendly and helpful. I left there with all of my questions answered and I knew what my next steps needed to be. Thank you!!

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Martin and Christine Boren, on Google

A terrific first experience. Phillip is very helpful and patient. All my questions answered. Can't wait to get my new hearing aids. First-time customer.

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GEne, on Google

I wanted hearing aids that are among the best in the country, but not that common due to the cost (Thank God for a good insurance plan!) By the time of my appointment Philip had already researched the brand and model to familiarize himself with it. The initial appointment lasted just under half an hour. He was very personable, as was the lady at the front desk. My apologies for not getting her name. I'm looking forward to the complete process and being able to hear again.

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Penny Farrar, on Google

Burleson Sound Works has given me great service for years. Phillip is careful to get the best solutions for my problems. Great business.

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William Lucky, on Google

I have had hearing test before but this one seem just a little different. Equipment was a little different I was able to get rid of background noise and concentrate solely on the tones that were being played. The staff was knowledgeable and friendly. I left feeling like I had made new friends instead of just having my ears checked.

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james bristo, on Google

This was a very pleasant experience. They were ready to begin my testing upon my arrival. The audiologist was very professional and well informed. I would not hesitate to recommend this business for anyone in need of a hearing evaluation and hearing aid recommendations.

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Carl McElroy, on Google

Very professional and courteous Would recommend to anyone needing hearing aids

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James Nolen, on Google

I had knee replacements on both knee.I didn't know that with every step, I was dragging my feet,, and didn't know it untill I got hearing aids . This must have started yrs. ago .Thanks to the ladies at Sound Works, I have corrected and changed my walk. Thanks ladies.I love yall

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Pamela Henderson, on Google

Very polite and courteous. Not pushy. Confirmed what I thought about my hearing. Not receptive to my Humana plan. Encouraged me to not use my insurance discount and use their plan. It would cost me less in the long run. Again not pushy at all.

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Bruce Schwanbeck, on Google

Karen and Jennifer are courteous and go above and beyond to help the client. My Dad, 88 who has hearing aids from a different source was able to service and provide him with exceptional care. Highly Recommend

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Furry Friendzy Animal Rescue and Wildlife Rehab, on Google

The staff were very friendly and made me feel comfortable. The doctor always explained what she was doing during the test and told me to let her know if there was any discomfort. I was told the results right away and was given helpful suggestions. I recommend SoundWorks to anyone seeking to help their hearing problem!

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Brenda Ledesma (cici), on Google

We have known the Jones family for many years and their patients are treated with concern and special care.

Marilu Basham McClellen, Via Facebook

I have known the Jones family for years. They truly care about their customers and their employees. A Wonderful company!

Lauren Garner Davila, Via Facebook

The Jones family has taken excellent care of my hearing needs for some 8-9 years. Their care opened a whole new world of sound for me!! We have known the Jones family for 40 plus years, and look forward to JJ and Melissa, along with Dr. Anton, providing good hearing care for years to come!

Charles Ed Doyle, Via Facebook

An amazing company! My grandmother wears their hearing aids. So impressed with their individualized customer care. They treated my grandmother like she was their only patient. Fitting her with the perfect hearing aids for her based off of her individual needs. I cannot praise this company enough! 5 star, first class employees and facilities with care, A++++

Beth Watts Fletcher, Via Facebook

Can’t say enough good things about this company and the compassionate and skilled hearing care providers that serve the people of their communities.

Ann Rohner, Via Facebook

SoundWorks is wonderful! They have helped several family members, with great results!

Andrea Halbach, Via Facebook

“Our daughter would come into the room and ask why I had the TV so loud. It’s nice to be able to be in the room with others and not have them going crazy with the loud volume. It’s a good feeling to now have the sound come right into my hearing aids.”

Patricia D.

“Being able to hear conversations the first time again, really understand them, was fabulous for me. Instead of asking my family to repeat themselves and try to visualize their lips as they talk, I had the opportunity to find that I just can close my eyes, listen, I would hear it and understand them.”

Dawn C.

As a musician and director of a 150 voice choir, my hearing is very important. When my hearing started to decline very rapidly I went to SoundWorks Hearing Centers. With the expertise of Irene Jones and Dr. Larry Anton, I was fit with hearing aids that have allowed me to continue my musical career. Their personal approach and concern for these wonderful instruments working perfectly, help to make this transition easier.

Bill Pearson, PraiSingers, Director