Our Staff

Glenn York

Licensed Hearing Healthcare Specialist

Heather Wolf

Licensed Hearing Healthcare Specialist

Angel Walker

Patient Care Coordinator

Angel is our Patient Care Coordinator for the Arlington office. She was born and raised in Texas and has been in a customer service role since she was 16 years old. She has a passion for serving her patients and meeting them in person. Many of the patients know her by name as she has been with the Arlington office since 2015. She is proud to have a military family, with her husband who just finished his Army reserve contract after serving 7 years. Angel and her husband have a beautiful daughter named Avery.

Tiffani Valderez

Licensed Hearing Healthcare Specialist

Tiffani has been a Licensed Hearing Healthcare Specialist in Livingston since 2003. She is originally from Houston, Texas, and has grown to love the small town she now calls home. She loves working with people of all ages to help them improve their quality of life by reconnecting them with their family and friends through better hearing. Tiffani is a member of the Texas Hearing Aid Association, as well as the International Hearing Society. Every year she stays updated on new technology through several hours of continuing education that allows her to bring a higher quality of care to her patients. In her spare time, she enjoys spending time with her husband, Felix, and their two sons, Cameron and Carson. She also likes remodeling or doing various house projects.

Tyler Scott Simpson

Board Certified Hearing Instrument Specialist

Tyler is a part of a family who has been helping Texans hear and live better since 1960. He started his career in the hearing industry in 2005 with patient data entry and then began working at Simpson Hearing Center in Livingston in 2008. Tyler is a Nationally Board-Certified Hearing Instrument Specialist who strives to treat ever patient like they are his own family member.

When he is not in the office experiencing the huge impact hearing makes in people’s lives, he has tons of hobbies to keep him busy. He is a rancher, forester, hiker, runner, axe man, cryptocurrency aficionado, and stargazer. 

John Simpson

Licensed Hearing Healthcare Specialist

Rhonda Lynch

Patient Care Coordinator

Will Langston

Licensed Hearing Healthcare Specialist

Will was born and raised in Livingston, TX. He enjoys hunting, golfing and spending time with friends and family. He is also a long standing committee member of the Houston Livestock Show and Rodeo.

Currently a resident of Athens, TX, Will is an active member of the Texas Hearing Aid Association and the International Hearing Society. He has been a licensed hearing instrument specialist for over 5 years. Through better hearing, Will is devoted to improving the lives of his patients.

Paula Schermerhorn

Patient Care Coordinator

Melisa Kitchen

Patient Care Coordinator

Melissa is our Patient Care Coordinator for the Liberty office. She was born and raised in Texas and has been residing in Liberty for 17 years. Of those 17 years, she has been working at our Liberty clinic for 10 of those years. She loves to get to know each patient that walks in the door and has a passion for helping them hear better. Outside of work, she enjoys spending time with her children and grandchildren as well as riding her motorcycle.

Melissa Keith

Patient Care Coordinator

Dr. Lori Kay

Doctor of Audiology

Lori K. Kay, Au.D. has been working as an audiologist since 1991. Originally from Ohio and an avid Ohio State University Buckeye fan, Dr. Kay has worked with all age groups. She loves working with adults to help them overcome their hearing difficulties and to improve their quality of life. Seeing individuals reconnecting with their family and friends because they can hear again gives her great satisfaction. Dr. Kay has worked with a rehabilitation company in North Carolina, as an Executive Director of a non-profit Speech and Hearing Center in Florida, and in private practice both in New Mexico and Texas.

Dr. Kay encourages family members to attend appointments with their loved one as hearing loss not only affects the individual but the family as well. Learning how to help the individual receive the most benefit from the hearing aids requires a team effort in order for the individual to be successful. Continuing education is important to Dr. Kay. She attends the American Academy of Audiology conventions, attends training courses provided by hearing aid manufacturers, and takes some online courses. Dr. Kay believes that continuing her education allows her to bring a higher quality of care to her patients.

Dr. Kay enjoys spending time with her husband, a United States Air Force Veteran and their two dogs. They like to travel and spend time with family. When Dr. Kay gets any “spare time” she enjoys scrapbooking family photos, making cards for special occasions, and reading.


B.A., Speech & Hearing Science, The Ohio State University, Columbus, Ohio
M.A., Audiology, The Ohio State University, Columbus, Ohio
Au.D., Doctor of Audiology, Salus University George S. Osborne College of Audiology, Elkins Park, Pennsylvania
Internship Training:

The Ohio State University Speech & Hearing Clinic, Columbus, Ohio 1989-1991
The Ohio State University Hospitals ENT Clinic, Columbus, Ohio, 1991
The Ohio State University Nisonger Center, Columbus, Ohio 1990
Columbus Speech & Hearing Center, 1990
Nationwide Children’s Hospital, 1990-1991

Texas State Board of Examiners for Speech-Language Pathology and Audiology, License #80276
Board Certified by the American Board of Audiology
Fellow of the American Academy of Audiology (FAAA)
ASHA Certificate of Clinical Competence in Audiology (CCC-A), #01105840

Experience: Communicare ProRehab/RehabWorks, 1991-1997
Executive Director for Speech & Hearing Center of Ft. Walton Beach, 1997-2002
Southwestern Ear Nose & Throat Santa Fe, New Mexico 2002-2003
Las Cruces Hearing Center, Las Cruces, New Mexico 2003-2009
Livingston Audiology & Hearing Aid Centers, Las Cruces, New Mexico 2009-2013
Premier Hearing Center, Fort Worth, Texas 2013-2015
SoundWorks Hearing Center, Lake Worth, Texas 2015-present

Kristy Silva

Patient Care Coordinator

Kendra Huff

Patient Care Coordinator

Kendra is our Patient Care Coordinator, serving the hearing industry since 2014. She has a passion for helping others and serving the needs of her community. Kendra was born and raised in the small town of Grapeland, TX. She lives on a small farm with her husband, Shane and their 4 children, Ethan, Keegan, Scout, and Tilley. During her free time she enjoys making memories with her family hunting, fishing and 4-wheeling.

Kevin Hight

Licensed Hearing Healthcare Specialist

Kevin is a licensed Hearing Instrument Specialist in the state of Texas. He was raised in Baytown, Texas, and currently resides in Lufkin. Having hearing loss himself, Kevin has an intimate and personal knowledge of hearing instruments and how their features impact and improve his patient’s hearing. Kevin understands the issues individuals face due to hearing loss, and the immense quality of life that proper hearing help provides. He strongly believes that hearing loss not only impairs the individual’s quality of life, but through its insidious nature, effects the individual’s entire circle of family and friends. Learning how to help the individual receive the most benefit from the hearing aids requires a team effort for the individual to be most successful. He encourages family members to attend appointments with their loved one in order to accurately address the issue of the individual’s hearing loss and how it effects their significant relationships. During his years as a Hearing Healthcare Specialist he has seen joy brought back to many individuals and families through proper hearing aid amplification and counseling.

In his leisure-time, Kevin enjoys church, cooking on his smoker, and spending time with his Labrador Retrievers. 

Anita Cordova

Patient Care Coordinator

Angie Glass

Patient Care Coordinator

Virginia Bautista

Patient Care Coordinator

Jennifer Worley

Patient Care Coordinator

Mandi York

Patient Care Coordinator

Amber Gray

Licensed Hearing Healthcare Specialist

Amber Gray, Licensed Hearing Instrument Specialist, is a native of Lufkin,TX and has served the hearing needs of East Texans for over 10 years! She is a member of Texas Hearing Aid Association and International Hearing Society. Amber’s passion is to improve quality of life through better hearing for every individual who struggles with hearing loss. She works diligently to provide each patient with superior care and achieve the best quality of hearing that hearing aids can provide. What sets Amber apart is her passion and dedication to each patients individual concerns and needs. In addition, Amber specializes in “difficult to fit” hearing loss. In her leisure time, she enjoys hunting, playing softball, and spending time with her family.

Christie Plock

Licensed Hearing Healthcare Specialist

Phillip Gandy

Hearing Healthcare Specialist

Irene Jones

Clinical Audiologist

Ray Jones

Licensed Hearing Healthcare Specialist

Melissa Gandy Jones

Practice Administrator

Melissa is our Patient Care Coordinator for the Fort Worth office. She is a lifelong resident of Fort Worth, leaving only to attend college in Clinton, MS, where she graduated with a BA in English and Secondary Education. In 1993 she went to work for her family’s hearing aid business, Jones Audiology & Hearing Aid Center. Ms. Gandy has 24 years of experience in managing all facets of front office administration, as well as managerial and administrative duties. Melissa enjoys a good happy hour with friends, shopping, traveling and singing in her church choir. Melissa is the proud mother of three children.

Jonathan Nelson

Vice President

Jack Jones


Vicky Bautista

Patient Care Coordinator

Vicky is our Patient Care Coordinator for our Crockett office. Originally from Mexico, she current resides in Lufkin, Texas. She began working for the Crockett clinic in 2018. Everyday, Vicky strives to give the best customer service that she can to every patient that walks through the clinic door. Her favorite part of her workday are the patients that’s she gets to interact with daily. During her free time, she enjoys spending time with her family and cake decorating. 

Chawnta Lewis

Patient Care Coordinator

Chawnta is our Patient Care Coordinator for the Nacogdoches office. She is originally from Karnack, but moved to Nacogdoches in 2013. She was drawn to the hearing industry because of her brother who wears a cochlear implant. She has been able to watch his hearing journey and now that she works in the hearing industry, she can better understand what he experiences on a day-to-day basis. She loves being a small part of other people’s hearing journeys as well and seeing the expressions on patient’s faces after they can hear.

Chawnta is a proud mother of a beautiful angel baby boy. He was and still is the joy of her life. Outside of work, she enjoys shopping, spending time with her family, trail riding, reading, taking trips, and just relaxing. 

Erin McCormick

Patient Care Coordinator

Erin is our Patient Care Coordinator for the Tomball office. She was raised in Humble and currently resides in Conroe. Erin has been serving patients at SoundWorks Hearing Centers since 2021. Before she was a Patient Care Coordinator, she was a Sign Language Interpreter which drew her into the hearing industry. Her favorite part of her job is knowing that each day she is a part of making a difference in other’s lives. During her free time, she enjoys listening to music and going for walks.

Patient Reviews

Read a Few of Our Google Reviews

4.9 out of 5 Stars based on 443 Reviews on Google.

Read what some of our patients have to say about our staff and our office!

The atmosphere was very warm and pleasant. The receptionist was very nice and the gentleman was very knowledgeable and explain what was happen very well. I was very comfortable with them.

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Felicia Howard, on Google

At sound works the staff are very friendly and professional. Kevin makes sure that his patience are taken care of and that they are satisfied when then leave. If they have any question about about their hearing aids Kevin will answer them to the best of his ability. I have...

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Dortha Samuel, on Google

The vist was very professional, the staff is friendly and prompt with my request. There was no wait time and complete care was taken when updating my hearing aids. Highly recommended

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Steve Krone, on Google

Tuesday was my very first time ever to evaluate my hearing. Mr. Hight was very professional. I felt very comfortable as he explained everything in detail. I am 100 percent satisfied with their services and will recommend them to everyone who has need.

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becky hudson, on Google

I went to Sound Works today because my hearing aid broke on me. Calvin the hearing aid professional had it fixed for me in about five minutes. I was very impressed about the very quick time it took. I really like Sound Works and the associates that work for them.

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Edith Kenney, on Google

Great customer service. Amanda is very knowledgeable and friendly. I am thankful the business I first made an appointment with was not so professional, or I wouldn't have found SoundWorks! My Audibel hearing aid is also much better quality, than any I've previously worn over the last 10 years. I...

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Maranda Robinson, on Google

Absolutely the best place and best people to treat your hearing loss I love them they have help me with everything I never had to worry about Anything .From visit to insurance They did it all

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Marnie Robinson, on Google

Great experience. Amber took time to explain all the steps involved in the process and I left feeling like I had definitely made the right choice.

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John Maultsby, on Google

I cannot begin to tell u how pleased I am with Sound Works. After having a situation with another audiologist n Lufkin, I was very weary and had almost given up on getting new devices, my current ones are 5 years old. Calling Sound Works, my insurance recommended, Amber answered...

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Diane Daniels, on Google

They have always been polite and helpful. But will not give them 5 stars because they would not sell me one instead of a set when I got them

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Kris Ulrichson, on Google

My left hearing aid quit working so I stopped by sound works with no appointment, the receptionist did what she could then held on to the hearing aid till the hearing lady could look at it. If that did not work she would send it in. They called me an...

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Gary Coupland, on Google